FAQ - Frequently asked questions

The letting requirements differ for the properties and must be checked in each individual case. Appropriate proof must be provided.

As a rule, we rent to pupils, trainees, students, interns, doctoral candidates.

A valid copy of your identity card/passport/VISA, enrolment certificate/education certificate/school certificate/internship contract".

In individual cases, you must provide us with a current certificate of registration (not older than 14 days).

The minimum rental period is 6 months. Unfortunately, we cannot offer rental contracts with a term of less than 6 months.

Yes, you are also welcome to live at SMARTments. However, the tenancy agreement will then be concluded with a parent or guardian.

The items available for hire vary depending on the location. We offer hoovers, mop sets, irons, table tennis bats, etc., among other things. Ask our on-site house technician about this.

In one sentence: an offer by students for students, sponsored by us! How about a sports group that meets for football, table tennis, jogging or Pilates? Or a regular event in the group room where you cook, play games, discuss homework, practice for presentations, discuss the state of the world or watch films?

1. Submit your request
Choose your preferred student residence on our website and click on “Request now”. You will be redirected to the application form.

2. Complete the application form
Enter your details carefully and upload the required documents:

• Copy of your ID card or passport
• Proof of student status (e.g. certificate of enrollment)

If you don’t have your certificate of enrollment yet, you can upload it later via the portal.

Tip: Use this free PDF tool to combine your documents before uploading.

3. Set your login and access the portal
After submitting the form, you’ll receive an email with a link to set your password for our application portal. There you can check the status of your request and upload any missing documents.

4. Receive and sign the rental agreement
As soon as your application is complete, our team will review it. If everything is in order, you’ll receive an email with a link to the portal where your rental agreement is ready to be signed. Please sign the contract online within 48 hours.

5. Booking confirmation or further steps
Once your contract has been checked, you will receive either a booking confirmation by email or further instructions.

Note: If you do not receive a response within 72 hours, please contact us.

6. Apartment secured
Once you’ve received your booking confirmation, your apartment is reserved. The email will also include the contact details of your on-site property manager so you can arrange a move-in date.

Simply send us your complete application using the enquiry form on our homepage. We will contact you as soon as we have a flat available for you.

Unless you hear from us, we cannot offer you a flat due to lack of availability.

Write directly to the Operations Manager responsible. We will then help you with the troubleshooting.

Viewings are generally difficult for us, as all flats are rented out and we are dependent on the tenants here.

So we can't promise to show you a flat. But in any case, you can get an idea of our property itself.

Please contact the relevant property manager directly for a property viewing.

360 View

You sign the rental agreement documents, SEPA mandate and declaration of revocation directly online. We will then get back to you immediately with all the details.

The best way to do this is to look in your rental agreement.

On page 1, point 5, you will find the start of the rental period. Under § 1, paragraph 4 you will find further information on your contract period.

Please contact Felixx in good time before the end of your rental period if you would like to stay longer.

The house rules are part of your tenancy agreement with Felixx student. If you have misplaced them, simply look in your log-in area, where they are also stored.

You have a fixed rental price and no additional costs. All additional costs such as water, electricity, heating, internet etc. are included in the rent. Please note that broadcasting fees are not included in the rent and must therefore be paid by the tenant.

We require the first month's rent and the deposit in our accounts at least 2 weeks before the start of the rental period.
You can find the bank details in your rental agreement.

The handover / return of your apartment is usually carried out by the janitor with you. The condition of your apartment will be inspected and the handover recorded. If there are no complaints / defects, you will receive your deposit back in full. If something needs to be repaired in your apartment, the cost of the repair will be deducted from the deposit.

The payment / transfer is usually made within 6 weeks after the end of the tenancy to an account to be specified by the tenant (e.g. you or your parents) (see handover protocol). In the case of major repairs, repayment of the remaining amount may take longer. This depends, for example, on the availability of the tradesmen or the necessary materials.