FAQ - Frequently asked questions

The letting requirements differ for the properties and must be checked in each individual case. Appropriate proof must be provided.

As a rule, we rent to pupils, trainees, students, interns, doctoral candidates.

A valid copy of your identity card/passport/VISA, enrolment certificate/education certificate/school certificate/internship contract".

In individual cases, you must provide us with a current certificate of registration (not older than 14 days).

The minimum rental period is 6 months. Unfortunately, we cannot offer rental contracts with a term of less than 6 months.

Yes, you are also welcome to live at SMARTments. However, the tenancy agreement will then be concluded with a parent or guardian.

The items available for hire vary depending on the location. We offer hoovers, mop sets, irons, table tennis bats, etc., among other things. Ask our on-site house technician about this.

In one sentence: an offer by students for students, sponsored by us! How about a sports group that meets for football, table tennis, jogging or Pilates? Or a regular event in the group room where you cook, play games, discuss homework, practice for presentations, discuss the state of the world or watch films?

1. Submit your request
Choose your preferred student residence on our website and click on “Request now”. You’ll be redirected to the application form.

2. Complete the application form
Carefully enter your personal details and upload the required documents:

• Copy of your national ID card
  (If you use a passport instead, please also upload a current registration certificate confirming your address in Germany.)
• Proof of student status (e.g. certificate of enrollment)

If you don’t yet have your certificate of enrollment, you can upload it later via the portal.

Tip: Use this free PDF tool to merge your documents before uploading.

Note: Applications that are complete will be processed first.

3. Set up your portal access
After submitting your form, you’ll receive an email allowing you to set a password for our application portal. There you can upload missing documents and – later in the process – sign the rental agreement online.

4. Receive and sign your rental agreement
Once your application is complete, our team will review it. If everything is in order, we’ll upload your rental agreement to the portal and notify you by email. Please sign the contract online within 48 hours.

5. Booking confirmation or further feedback
After reviewing your contract, we’ll send you either a booking confirmation by email or additional information.
Note: If you don’t hear from us within 72 hours, feel free to get in touch.

6. Your apartment is reserved
Once you’ve received your booking confirmation, your apartment is officially reserved. The email will also include the contact details of your on-site property manager to schedule your move-in.

The availability of our flats changes regularly - many flats are let long-term, others become available at short notice. That's why it's always worth filling out the enquiry form on our website. As soon as we can offer you a suitable flat, we will contact you immediately.

The rental prices vary depending on the location, flat size, floor and furnishings - and sometimes also whether or not it is a publicly subsidised building. As we work with various owners and partners and each location has individual tenancy agreements and framework conditions, we are currently unable to display any general price categories on the website.

However, you will find an ‘from’ price on the respective location pages, which gives you an initial orientation. The final rent for your flat will then depend on the specific flat offer you receive.

Thank you for your understanding - we take great care to only pass on realistic and fair rental prices that are in line with the conditions agreed with the owners.

Translated with DeepL.com (free version)

Write directly to the Operations Manager responsible. We will then help you with the troubleshooting.

If you’re already living in one of our Felixx apartments and would like to extend your stay, simply log in to our tenant portal using your existing account and submit an extension request.

If you no longer have your login details, you can also fill out our application form again – we’ll assign your request internally.

Viewings are generally difficult for us, as all flats are rented out and we are dependent on the tenants here.

So we can't promise to show you a flat. But in any case, you can get an idea of our property itself.

Please contact the relevant property manager directly for a property viewing.

360 View

You sign the rental agreement documents, SEPA mandate and declaration of revocation directly online. We will then get back to you immediately with all the details.

The best way to do this is to look in your rental agreement.

On page 1, point 5, you will find the start of the rental period. Under § 1, paragraph 4 you will find further information on your contract period.

Please contact Felixx in good time before the end of your rental period if you would like to stay longer.

The house rules are part of your tenancy agreement with Felixx student. If you have misplaced them, simply look in your log-in area, where they are also stored.

You have a fixed rental price and no additional costs. All additional costs such as water, electricity, heating, internet etc. are included in the rent. Please note that broadcasting fees are not included in the rent and must therefore be paid by the tenant.

We require the first month's rent and the deposit in our accounts at least 2 weeks before the start of the rental period.
You can find the bank details in your rental agreement.

The handover / return of your apartment is usually carried out by the janitor with you. The condition of your apartment will be inspected and the handover recorded. If there are no complaints / defects, you will receive your deposit back in full. If something needs to be repaired in your apartment, the cost of the repair will be deducted from the deposit.

The payment / transfer is usually made within 6 weeks after the end of the tenancy to an account to be specified by the tenant (e.g. you or your parents) (see handover protocol). In the case of major repairs, repayment of the remaining amount may take longer. This depends, for example, on the availability of the tradesmen or the necessary materials.