FAQ - Frequently asked questions

The letting requirements differ for the properties and must be checked in each individual case. Appropriate proof must be provided.

As a rule, we rent to pupils, trainees, students, interns, doctoral candidates.

A valid copy of your identity card/passport/VISA, enrolment certificate/education certificate/school certificate/internship contract".

In individual cases, you must provide us with a current certificate of registration (not older than 14 days).

The minimum rental period is 6 months. Unfortunately, we cannot offer rental contracts with a term of less than 6 months.

Yes, you are also welcome to live at SMARTments. However, the tenancy agreement will then be concluded with a parent or guardian.

The items available for hire vary depending on the location. We offer hoovers, mop sets, irons, table tennis bats, etc., among other things. Ask our on-site house technician about this.

In one sentence: an offer by students for students, sponsored by us! How about a sports group that meets for football, table tennis, jogging or Pilates? Or a regular event in the group room where you cook, play games, discuss homework, practice for presentations, discuss the state of the world or watch films?

1. Submit an Inquiry
Choose your preferred residence hall on our website and click "Apply Now".
You will be redirected directly to the application form.

2. Complete the Application Form
Fill in your details carefully and upload the required documents:

• A copy of your ID card
• If you submit a passport, we additionally require a current registration certificate (Meldebescheinigung)
• Proof of education (e.g. certificate of enrollment or apprenticeship contract)

If you do not yet have your certificate of enrollment, you can upload it later through the portal.

Please note: Complete applications may be processed with priority.

3. Access Credentials & Portal
After submitting your application, you will receive an email allowing you to create a password for our application portal.

Within the portal, you can:

• Upload missing documents
• Track the status of your application
• Sign your tenancy agreement online

4. Receive & Sign Your Tenancy Agreement
Once your documents are complete, our team will review your application.

If your application is successful and an apartment is available, we will provide the tenancy agreement in the portal and notify you by email.

Please sign the agreement online within 48 hours.

5. Booking Confirmation or Further Information
After reviewing the signed agreement, you will either receive a booking confirmation by email or a message with further information.

6. Your Room is Secured
Your tenancy agreement is now complete. You will receive a copy by email.

In a separate email, you will receive the contact details of your residence manager to arrange your move-in appointment.

The availability of our flats changes regularly - many flats are let long-term, others become available at short notice. That's why it's always worth filling out the enquiry form on our website. As soon as we can offer you a suitable flat, we will contact you immediately.

The rental prices vary depending on the location, flat size, floor and furnishings - and sometimes also whether or not it is a publicly subsidised building. As we work with various owners and partners and each location has individual tenancy agreements and framework conditions, we are currently unable to display any general price categories on the website.

However, you will find an ‘from’ price on the respective location pages, which gives you an initial orientation. The final rent for your flat will then depend on the specific flat offer you receive.

Thank you for your understanding - we take great care to only pass on realistic and fair rental prices that are in line with the conditions agreed with the owners.

Translated with DeepL.com (free version)

Write directly to the Operations Manager responsible. We will then help you with the troubleshooting.

If you’re already living in one of our Felixx apartments and would like to extend your stay, simply log in to our tenant portal using your existing account and submit an extension request.

If you no longer have your login details, you can also fill out our application form again – we’ll assign your request internally.

💡 Important: Even if you’re already a resident, you must still meet the eligibility requirements for subsidized student housing. This means you must continue to be a student or trainee and provide the relevant proof (e.g. a current certificate of enrollment or training).

➡️ You can easily manage all matters related to your current rental agreement through our Tenant Portal:

• ✅ Extend or terminate your lease

• ✅ Update documents or personal information

• ✅ Digitally sign your rental contract

📲 Please log in to the Tenant Portal using your credentials. There you will find everything you need to manage your current rental.

Go to Tenant Portal

Thank you for your interest in living at Felixx student! Please note: Submitting an application does not mean your booking is confirmed.

We receive many applications, and the allocation of available apartments depends on several factors (e.g. timing, eligibility for subsidized housing, current availability). Each application is reviewed individually and carefully by our team.

Here’s how the process works:

1. You apply online via our application form.

2. You’ll receive an automatic email with access to the tenant portal.

3. In the portal, you can upload or complete your documents (e.g. ID, student certificate, visa).

4. Our administration team checks your application once a matching apartment becomes available.

5. If everything fits, you’ll receive an offer and can sign the contract digitally.

🔎 Important:

Please make sure to upload all required documents as early as possible.

Incomplete applications or requests for exceptions (e.g. “I’ll send my student certificate later”) cannot be considered.

💡 We will only contact you if we can offer you a suitable apartment. This means you might not receive a reply right away – even if your application was submitted correctly.

Thanks for your understanding and patience – our team is doing its best to review all applications carefully.

After submitting the application form, you will automatically receive an email with a personal access link to the application portal.

For security reasons, this link only works once and is valid for a limited time.

Important: Please open the link as soon as possible after receiving the email to set your password and activate your account.

If the link no longer works:
This usually happens if the link has already been used or has expired.

No problem—you can simply create a new account:
1. Open the application portal
2. Click on "Forgot Password"
3. Enter the same email address you used in the form
4. You will then receive a new email allowing you to set a new password

Viewings are generally difficult for us, as all flats are rented out and we are dependent on the tenants here.

So we can't promise to show you a flat. But in any case, you can get an idea of our property itself.

Please contact the relevant property manager directly for a property viewing.

360 View

You sign the rental agreement documents, SEPA mandate and declaration of revocation directly online. We will then get back to you immediately with all the details.

The best way to do this is to look in your rental agreement.

On page 1, point 5, you will find the start of the rental period. Under § 1, paragraph 4 you will find further information on your contract period.

Please contact Felixx in good time before the end of your rental period if you would like to stay longer.

The house rules are part of your tenancy agreement with Felixx student. If you have misplaced them, simply look in your log-in area, where they are also stored.

You have a fixed rental price and no additional costs. All additional costs such as water, electricity, heating, internet etc. are included in the rent. Please note that broadcasting fees are not included in the rent and must therefore be paid by the tenant.

We require the first month's rent and the deposit in our accounts at least 2 weeks before the start of the rental period.
You can find the bank details in your rental agreement.

The handover / return of your apartment is usually carried out by the janitor with you. The condition of your apartment will be inspected and the handover recorded. If there are no complaints / defects, you will receive your deposit back in full. If something needs to be repaired in your apartment, the cost of the repair will be deducted from the deposit.

The payment / transfer is usually made within 6 weeks after the end of the tenancy to an account to be specified by the tenant (e.g. you or your parents) (see handover protocol). In the case of major repairs, repayment of the remaining amount may take longer. This depends, for example, on the availability of the tradesmen or the necessary materials.